Privacy Policy

Zaldis is a support ticketing product operated by Kupriq. This policy explains what we collect, why, and the choices you have. The short version: we don't sell your data, we don't mine it, and we only look at it when you ask us to help.

What we collect

Account data — your name, email, and company details, used to run your account and contact you. Authentication is handled by Clerk.

Support content — the tickets, messages, contacts, and attachments you and your customers create. This is your data; we store and process it only to provide the service to you.

Billing data — handled by Stripe. We never see or store full card numbers.

Basic usage — minimal, privacy-respecting analytics (no cross-site tracking, no advertising cookies) so we can understand how the product is used and improve it.

How we use it

To provide and maintain the service, process payments, respond to support requests, keep the product secure, and meet legal obligations. We do not sell your data or share it with advertisers.

Sub-processors

We rely on a small set of trusted providers to run Zaldis: Clerk (authentication), Stripe (payments), Railway (hosting and database), Cloudflare R2 (file storage), Resend (outbound email), and Postmark (inbound email). Each processes data only as needed to deliver their part of the service.

Retention and deletion

We keep your content for as long as your account is active. If you cancel and ask us to delete your account, we'll remove your data within a reasonable period, except where the law requires us to retain some records.

Your rights

You can access, correct, export, or delete your data — email us and we'll help. Depending on where you live, you may have additional rights under local privacy law.

Contact

Privacy questions? Email hello@kupriq.com.