Zaldis gives small support teams a single place for email, web, and widget tickets — with a customer portal, knowledge base, and team tools built in. No per-ticket fees, no bloated setup.
No credit card required to get started
Whether tickets come in by email, your website, or both — Zaldis keeps them in one place.
Stop losing replies in a shared mailbox. Emails to your support address become tickets automatically, and customer replies thread straight back onto the right conversation.
Drop an embeddable widget snippet onto your site and let visitors raise a ticket without leaving the page — no live chat headcount required.
Queues, canned responses, SLA tracking and a knowledge base — the parts of Freshdesk and Zoho you actually use, without the enterprise price tag or setup time.
No bloat, no modules you'll never touch — just the parts of a helpdesk that matter.
Inbound and outbound email fully threaded onto the right ticket, with automatic reopening when a closed ticket gets a reply.
Every ticket gets a private, token-based link where customers can see the full conversation and reply — no account needed.
A lightweight support button and form you can drop onto any website, no iframe headaches.
Route tickets into queues by channel, and configure your own ticket statuses with drag-to-reorder and custom colours.
Save your most common replies and drop them into a ticket in one click from the compose picker.
Know which tickets are at risk of breaching your response targets before your customer has to ask.
Automatic satisfaction surveys sent when a ticket resolves, so you can track and improve service quality over time.
Publish help articles your customers can self-serve from, organised into categories.
Invite teammates by email, assign admin or agent roles, and suspend or remove access instantly.
Customers and agents can attach files directly to a ticket conversation.
Every ticket gets a private portal link, sent automatically. Customers can read the full conversation and reply, without ever needing to create an account or remember a password.
You
I tried the reset link but it says expired.Support team
Sent you a fresh link — good for 24 hours this time.No lengthy setup. No training days. Just sign up and start working tickets.
Point your support address at Zaldis and turn on the widget. Every channel feeds into one ticket queue.
Assign tickets, reply or leave internal notes, and lean on canned responses and the knowledge base to move fast.
Customers get a private portal link automatically and can reply any time — no login, no chasing.
No tiers, no per-agent fees, no feature gating. Just support ticketing done properly.
approx. US$10 / A$15 / £8 — billed in your local currency
10GB is roughly 10,000 PDF attachments or 3,000+ photos — most teams won't come close.
Start with a 30-day free trial — no credit card required.