Terms of Service

These terms govern your use of Zaldis, a support ticketing product operated by Kupriq ("we", "us"). By creating an account you agree to them. If you're agreeing on behalf of a business, you confirm you're authorised to do so.

The service

Zaldis lets your team receive, track, and reply to customer support requests by email, web widget, and a customer portal. We provide it on a subscription basis, with a free trial as described at sign-up.

Your account and content

You're responsible for activity under your account and for keeping your login secure. You retain ownership of the data you and your customers put into Zaldis ("your content"). You grant us only the limited permission needed to store and process it so we can run the service for you.

Don't use Zaldis to send spam, unlawful, or abusive content, to break the law, or to interfere with the service or other customers.

Billing

Paid plans are billed in advance on a recurring basis through our payment processor, Stripe. You can cancel at any time from your billing settings; cancellation stops future charges but does not refund the current period unless required by law. Prices may change with reasonable notice.

Availability

We work to keep Zaldis available and reliable, but it's provided "as is" without warranties. We aren't liable for indirect or consequential losses, and our total liability is limited to the amount you paid us in the preceding three months.

Cancellation and termination

You may stop using Zaldis and delete your account at any time. We may suspend or terminate accounts that breach these terms. On termination we'll delete your content within a reasonable period, except where we're required to retain it.

Changes

We may update these terms from time to time. If we make material changes we'll let you know. Continued use after changes take effect means you accept them.

Contact

Questions? Email hello@kupriq.com.